🙌🏼 I help companies turning one time customers into loyal fans! 👋🏼 Hey nice to see you! I'm Florian - your go to specialist for customer loyalty strategy and programs. I am passionate about e-commerce, creating exciting customer experiences, consumer behaviour (especially Gen Z)and innovation. 🌎 Born and raised in beautiful Munich, I travelled the world as digital nomad when I began my journey as entrepreneur. Now we are back in Munich where we can fully enjoy the beautiful city, the mountains and the strong community. 👨🏻‍💻 After over 10 years as a consultant I've worked with more than a hundred international clients, engaging with C-levels from large corporates, startup founders, governments, universities, and SMEs. Always focused on leveraging customer value through business model innovation, digitization, or new ERP/CRM systems. 🍃 In 2021 I founded minth together with my Co-Founders to leverage the knowledge I gained over the years and focus on helping e-commerce scale ups to achieve profitable growth through a higher CLV. Therefore we worked in various international projects, delivering innovative customer loyalty programs and campaigns, leading engaging workshops and coaching leaders to master the art of winning loyal customers. 💼 Do you want your company to become a love brand with loyal fans? That's our home turf! 🎤 Along the way I had the opportunity to passionately share my insights about consumer behaviour, the Gen Z and innovative customer loyalty programs at various events as public speaker and now also on my own podcast. Ready to elevate your organization's customer loyalty? Drop me a message, and let's make it happen!