Fabio

Über mich

I help organisations translate growth ambition into scalable revenue, cost efficiency, and customer value by designing and governing commercial platforms across Marketing, Sales, Merchant, and Customer Experience. Rather than optimising individual tools or functions, I work at platform level — aligning systems, teams, and decision-making into a single commercial operating model that enables sustainable growth and operational efficiency. In my current role, I hold end-to-end ownership for commercial platforms, including roadmaps, cross-functional delivery, and budget responsibility. I partner closely with senior business and technology leaders to prioritise investments, reduce structural complexity, and balance growth ambition with economic discipline. I specialise in complex, scaled environments where fragmentation across teams, partners, and systems slows execution. My focus is on establishing governance, operating models, and accountability that improve transparency, decision speed, and long-term value creation. I work in advisory and ownership roles — helping organisations treat commercial platforms as strategic assets that drive growth, efficiency, and resilience, rather than reactive IT solutions.

Skills

Expert:in

CRM

Beratung

Strategy Planning

Projektmanagement

Business Needs Analysis

Salesforce

Confluence

JIRA

Agile Testing

Recruiting

Stakeholder Management

Künstliche Intelligenz

HubSpot

ChatGPT

Digital Marketing

Produktmanagement

Kanban

Scrum

Personalführung

Agiles Projektmanagement

Agile Führung

Fortgeschritten

Data Analysis

Analytische Fähigkeiten

Analytical Thinking

Technical Sales Support

Technisches Verständnis

Training (IT)

Testmanagement

Power BI

Grundkenntnisse

Github

Brevo

Microsoft Dynamics

Projekte

Digital Commerce & CPQ Platform Enablement

· Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2025 — heute

Steered the evolution of Pluxee’s digital commerce platform, aligning architects, tech leads, anddelivery teams around CPQ, pricing, and self-service purchasing.

→ Delivered dynamic configuration, real-time pricing, and API-based scalability while materiallyreducing manual sales effort.
Enterprise Commercial Platform Integration (Salesforce ↔ Billing)

· Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2025 — heute

Defined the target-state Salesforce-centric commercial platform architecture, steering architects and tech leads across Salesforce and downstream integration layers (e.g. billing & ERP).

→ Enabled automated subscription management, compliant revenue recognition, and scalable invoicing through Salesforce-led integrations.
Marketing Automation & Consent-Based Engagement Enablement

· Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2025

Built the marketing automation foundation within the commercial platform landscape, settinggovernance, ownership, and integration standards.

→ Strengthened GDPR compliance, opt-in governance, and data-driven campaign execution.

Alle Projekte ansehen

Berufserfahrungen

Senior CRM Platform Program Manager · Vollzeit

Pluxee · Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2026 — heute

In my role as Senior CRM Platform Program Manager, I shape the strategic direction and evolution of our commercial platform landscape across Marketing, Sales, Merchant and Customer Experience.

My focus is on designing and governing scalable, end-to-end commercial systems that support the full revenue lifecycle — from demand generation and deal execution to merchant enablement, billing, subscription lifecycle, and retention.

I work closely with senior business and technology stakeholders to prioritise initiatives, challenge requirements, and ensure platform and partner investment decisions deliver measurable commercial impact. Rather than optimising individual tools or teams, I focus on system-level coherence, scalability, and cost-efficient growth.

The role combines platform governance, cross-functional alignment, and program leadership, operating across internal teams and external partners to ensure commercial processes scale reliably as the organisation grows.
Lead CRM Platform Architect · Vollzeit

Pluxee · Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2025

As Lead CRM Platform Architect, I defined how the CRM platform is built, scaled, and governed across Germany and Austria. I translated business-critical requirements into concrete platform decisions, defined architectural standards, and determined which capabilities should be built centrally versus locally.

I owned the architectural blueprint of the CRM landscape, ensuring that platform decisions remained consistent, scalable, and maintainable over time. This included resolving trade-offs between speed, standardisation, and long-term sustainability in a complex, multi-system environment.

I led international, cross-functional teams across internal and external partners, setting direction, priorities, and quality standards for architects, developers, and delivery teams. Working closely with Sales, Customer Care, Merchant, Operations, and senior stakeholders, I turned commercial requirements into executable, scalable platform outcomes.
Salesforce Product Owner DE & AT · Vollzeit

Pluxee · Banken und Finanzdienstleistungen · 1.000+ Mitarbeiter:innen

2023 — 2025

As a Product Owner with a strong delivery mindset, I led the successful merger of two Salesforce orgs (Austria and Germany)—a strategic transformation that unified Sales, Merchant Operations, and Customer Care on a single, scalable platform. This initiative streamlined operations across regions, strengthened data integrity, and accelerated delivery across all business functions.

In parallel, I implemented Genesys Cloud CX, seamlessly integrated with Salesforce, to establish a modern omnichannel service landscape aligned with evolving customer expectations.

To support our growing operations, I built and now lead an extended hybrid team of internal experts and external freelancers. I introduced a Jira and Confluence governance framework that optimised collaboration and leveraged AI-powered Jira automation to reduce manual workload and increase responsiveness.

I also designed a nearshore service delivery model that expanded capacity while maintaining high service standards across multiple workstreams.

Alle Berufserfahrungen ansehen

Driving Revenue Growth & Customer Value through Scalable Commercial Platforms

Über mich

Skills

Projekte

Berufserfahrungen

So funktioniert Junico

Fabio ist Freelancer:in bei Junico