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Skills
Projekte
Setup of an On-site Customer Service Unit
Auftraggeber:in · Sonstige Branche
- Establishment of an onsite team in the time frame and scope described
- Definition of the task package for the on-site team, including differentiation from interfaces
- Definition of roles and number, including role description (job description)
- Personnel selection in interviews
- Recruitment process, including onboarding
- Development and implementation of a training concept
Interims Management in Colorado, USA
Auftraggeber:in · Beratung und Consulting
- Interface and escalation management
- Development and implementation of a training concept
- Identification of additional upselling potential and support in contract
- Functional management of the project manager
- Organization and implementation of project review boards
- Coaching and consulting of the on-site manager