Frafos - Voice Over IP Company

• Managed the M&A process with an US corporation, overseeing knowledge transfer, system documentation, process improvements and financial forecasting.
• Introduced automation tool & restructured invoicing process, reducing invoicing time for all parties per day from 7h to 5 min.
• Cut cost for client management by ca. 40% through process restructure.

Intufillment - Start-Up for Business & Mental Coachingo

• Drove rapid client base expansion from 5 to 40 in 1 month.
• Revamped mentoring program for clients including learning material, tutorials and content.
• Provided weekly 1-on-1 consulting to clients on employee management & product enhancements

• Optimized processes and communication by introducing communication playbook, centralizing documentation, and data storage with new tools, cutting manual work in half.
• Supported entire setup of MMA Vertical in German market, including developing roll out plan, budgeting, event organizations & managing Influencer contracts.

Travel Tech company connecting Operators (Bus & Train e.g. BVG, Deutsche Bahn etc.) with Travel retailers (e.g. Booking.com, GoogleMaps, Omio etc.) globally via API and thus, facilitating the international ticket sales.

• Hired and mentored an 8-member team (incl. Product & Design, QA, Frontend & Backend Engineers), for fully customizable search, checkout, confirmation email & ticketing experience.
• Established Whitelabel as 3rd main revenue pillar covering ca. 35% of daily bookings and used by clients like Google Maps, Flixbus, BlaBlaCar etc.
• Boosted funnel conversion rates from 9% to 29% within 3 months through quant. + qual. testing & product enhancements. Upgraded stack & configurations led to a 7% increase in daily bookings.
• Head speared exclusivity contracts for new QR-Code product at airports including design of marketing material & campaigns. QR-Code-enabled Landing Pages achieved 65% conversion rate and significantly reduced bus departure delays.
• Reduced fraud rate in high-risk markets like Brazil from over 100% to approx. 1.6% via data analysis, new fraud rules & integration of Fraud Prevention API (Application Programming Interface).

• Led all Global Operations for both of the company’s core businesses including full product lifecycle from API analysis to launch, maintenance, tech. account management, upselling, and CS.
• Grew team to 22+, managing 40% of the company employees distributed across 5 departments (Product, Content, CS, Retail & Data). Covered client base of 320+ global ground transportation companies (Flixbus, BlaBlaCar, BVG etc.) and 170+ travel retailers (Google Maps, CTrip, Booking.com etc.)
• Collaborated closely with C-level to develop companywide KPI structure, tracking and to ensure profitable and strategic plan execution.
• Achieved 12-fold GMV growth month over month compared to 2019, managing volume of 60 m Euro GMV/year
• Enhanced SLAs and implemented a company-wide incident management protocol, reducing response times from an average of 12 hours to a maximum of 30 minutes for critical issues.

• Led & mentored multidisciplinary team (Product, Content, CS), co-supervised 6+ Engineers.
• Increased productivity from 5 API & manual integrations per month to 12 within first 3 months while successfully scaling the standardized API integration
• Elevated employee satisfaction scores from 2.1 to 4.3 within 3 months via introduction of growth & engagement initiatives. Concept was adopted company wide. 
• Restructured error definitions, rules, and processes across the company, resulting in an 86% reduction in false positives and a 45% decrease in average investigation time.
• Introduced machine learning to internal caching tools, reducing manual work by >90%. Improved data freshness by 40%, cut futile API calls by 78%, and extended cached content availability to 90 days, surpassing industry standards (max. 60 days).

• Managed a portfolio of 120+ clients and took charge of the entire Airport Transportation vertical.
• Consistently exceeded company targets by signing over 20 new clients within first 5 months, surpassing goal of 1 client/ month.
• Covered entire Spanish market comprising approx. 83 companies within 4 Aggressive market entry strategy expedited market coverage & unique commercial conditions set new industry standard.
• Consistently achieved closing deals with 10-30% higher commercial rates than company average.
• Created a Playbook for the team, providing standardized processes, best practices, and guidance for sales.

• Consulted clients on small - midsize research projects using eye tracking, sensor tracking and live tracking technologies.
• Responsible for overseeing research lifecycle from design to data analysis of projects with 300+ subjects.
• Executed controlled experiments and user studies investigate user behaviour, attention, and physiological responses for clients like Facebook, Tencent, Swarovski etc.

• Established strong relationships with high-end hotel brands.
• Negotiated contractual conditions and contract renewals.
• Supervised staff and handled administrative tasks.
• Responsible for hiring process