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Skills
Projekte
Freelance Operations Manager
Frafos · Internet und Informationstechnologie
Frafos - Voice Over IP Company
- Managed the M&A process with an US corporation, overseeing knowledge transfer, system documentation, process improvements and financial forecasting.
- Introduced automation tool & restructured invoicing process, reducing invoicing time for all parties per day from 7h to 5 min.
- Cut cost for client management by ca. 40% through process restructure.
Freelance Consultant
Intufillment · Beratung und Consulting
Intufillment - Start-Up for Business & Mental Coachingo
- Drove rapid client base expansion from 5 to 40 in 1 month.
- Revamped mentoring program for clients including learning material, tutorials and content.
- Provided weekly 1-on-1 consulting to clients on employee management & product enhancements
Freelance Consultant/ Project Manager
Fitness Supplement Company · Sonstige Branche
- Optimized processes and communication by introducing communication playbook, centralizing documentation, and data storage with new tools, cutting manual work in half.
- Supported entire setup of MMA Vertical in German market, including developing roll out plan, budgeting, event organizations & managing Influencer contracts.
Head of E-Commerce
Distribusion Technologies · Internet und Informationstechnologie
Travel Tech company connecting Operators (Bus & Train e.g. BVG, Deutsche Bahn etc.) with Travel retailers (e.g. Booking.com, GoogleMaps, Omio etc.) globally via API and thus, facilitating the international ticket sales.
- Hired and mentored an 8-member team (incl. Product & Design, QA, Frontend & Backend Engineers), for fully customizable search, checkout, confirmation email & ticketing experience.
- Established Whitelabel as 3rd main revenue pillar covering ca. 35% of daily bookings and used by clients like Google Maps, Flixbus, BlaBlaCar etc.
- Boosted funnel conversion rates from 9% to 29% within 3 months through quant. + qual. testing & product enhancements. Upgraded stack & configurations led to a 7% increase in daily bookings.
- Head speared exclusivity contracts for new QR-Code product at airports including design of marketing material & campaigns. QR-Code-enabled Landing Pages achieved 65% conversion rate and significantly reduced bus departure delays.
- Reduced fraud rate in high-risk markets like Brazil from over 100% to approx. 1.6% via data analysis, new fraud rules & integration of Fraud Prevention API (Application Programming Interface).
Head of Global Operations
Distribusion Technologies · Internet und Informationstechnologie
- Led all Global Operations for both of the company’s core businesses including full product lifecycle from API analysis to launch, maintenance, tech. account management, upselling, and CS.
- Grew team to 22+, managing 40% of the company employees distributed across 5 departments (Product, Content, CS, Retail & Data). Covered client base of 320+ global ground transportation companies (Flixbus, BlaBlaCar, BVG etc.) and 170+ travel retailers (Google Maps, CTrip, Booking.com etc.)
- Collaborated closely with C-level to develop companywide KPI structure, tracking and to ensure profitable and strategic plan execution.
- Achieved 12-fold GMV growth month over month compared to 2019, managing volume of 60 m Euro GMV/year
- Enhanced SLAs and implemented a company-wide incident management protocol, reducing response times from an average of 12 hours to a maximum of 30 minutes for critical issues.
Head of API Operations
Distribusion Technologies · Internet und Informationstechnologie
- Led & mentored multidisciplinary team (Product, Content, CS), co-supervised 6+ Engineers.
- Increased productivity from 5 API & manual integrations per month to 12 within first 3 months while successfully scaling the standardized API integration
- Elevated employee satisfaction scores from 2.1 to 4.3 within 3 months via introduction of growth & engagement initiatives. Concept was adopted company wide.
- Restructured error definitions, rules, and processes across the company, resulting in an 86% reduction in false positives and a 45% decrease in average investigation time.
- Introduced machine learning to internal caching tools, reducing manual work by >90%. Improved data freshness by 40%, cut futile API calls by 78%, and extended cached content availability to 90 days, surpassing industry standards (max. 60 days).
Business Development Manager
Auftraggeber:in · Internet und Informationstechnologie
- Managed a portfolio of 120+ clients and took charge of the entire Airport Transportation vertical.
- Consistently exceeded company targets by signing over 20 new clients within first 5 months, surpassing goal of 1 client/ month.
- Covered entire Spanish market comprising approx. 83 companies within 4 Aggressive market entry strategy expedited market coverage & unique commercial conditions set new industry standard.
- Consistently achieved closing deals with 10-30% higher commercial rates than company average.
- Created a Playbook for the team, providing standardized processes, best practices, and guidance for sales.
Research Consultant
EyeSquare · Sonstige Branche
- Consulted clients on small - midsize research projects using eye tracking, sensor tracking and live tracking technologies.
- Responsible for overseeing research lifecycle from design to data analysis of projects with 300+ subjects.
- Executed controlled experiments and user studies investigate user behaviour, attention, and physiological responses for clients like Facebook, Tencent, Swarovski etc.
Executive Assistant
Agentur Stelzer · Personaldienstleistungen
- Established strong relationships with high-end hotel brands.
- Negotiated contractual conditions and contract renewals.
- Supervised staff and handled administrative tasks.
- Responsible for hiring process